How many hours of work for call-in or reporting pay?

How many hours of work is this?

Robert reports to work for his regular 8 hour shift on Tuesday morning. He works in shipping and receiving for a small manufacturer. It’s year-end and the company is doing its annual inventory, so no goods are being either received or shipped that morning. Stock taking was supposed to have been finished overnight, but it’s taking longer than expected, so there is no shipping or receiving work to be done. After being asked by his employer to wait for 30 minutes, Robert is sent home without actually doing anything. Robert’s regular hourly rate is $14.50.

There are really three separate questions here. What are Robert’s actual hours of work in this situation. How much must Robert be paid for this day? Lastly, of these what are the insurable hours and earnings for EI purposes? Assume the Ontario employment standards apply, since they are fairly representative in this context.

Let’s start with how much Robert must be paid for reporting to work. This is termed call-in or reporting pay. In Ontario, employers must provide at least 3 hours call-in pay, at the minimum wage, currently $10.25 an hour, meaning Robert must be paid at least $30.75 for that day. In effect, Robert could be paid 2.25 hours, at his regular rate, to meet this requirement (2.25 at $14.50 an hour is $32.63, more than the call-in pay requirement). Six of the Canadian employment standards jurisdictions define call-in pay in terms of the minimum wage (AB, SK, ON, NB, NS and NL), while the rest define call-in pay in terms of the employee’s regular hourly wage. For example, in QC, Robert would have to be paid a minimum of $43.50 (3 hours at $14.50).

If Robert’s minimum gross pay for the day is $30.75, what are the corresponding hours of work? Robert, never actually performed services that Tuesday, but was asked by his employer to wait for 30 minutes, to see if other work could be found. This means there are really two separate questions. One, is the minimum call-in pay threshold “work”? Two, is the time spent waiting “work”?

In Ontario, as in almost every other jurisdiction, the minimum threshold for call-in pay does not translate into hours worked. Only in NB are the minimum call-in pay hours regarded as paid working time. This means, that for overtime and statutory holiday purposes, call-in pay hours don’t count as days worked or against daily or workweek overtime thresholds, except in NB.

However, in NL and the Yukon, even if call-in pay hours don’t count towards overtime thresholds, once those thresholds have been met, call-in pay is required at overtime rates. For example, in NL the weekly overtime threshold is 40 hours. If a NL employee is called into work, after having already worked 40 hours that workweek, and is sent home without working at least 3 hours, the employee must be paid at least $45 (3 hours at $10 an hour, at time and a half).

By contrast, in every employment standards jurisdiction, the time spent waiting, when required on the employer’s premises and at the employer’s request, is paid working time. These hours do count toward overtime thresholds and do count as days worked. In BC, statutory holiday pay is a total of the earnings in the 30 calendar days prior, divided by a count of the days worked within these 30 days. If Robert had been subject to these BC employment standards, and this Tuesday was less than 30 days prior to a statutory holiday, that day would count as a day worked, because of the waiting time. In Ontario, statutory holiday pay is based on a fixed number of 20 days, so the waiting time doesn’t affect statutory holiday pay in the same way.

It’s important to understand that regular pay owing for the waiting time doesn’t change the minimum amount Robert must be paid for the Tuesday itself. If the call-in pay and waiting time on this day were the only earnings in the pay period, the employer could show on Robert’s pay stub:

  • 30 minutes at $14.50 an hour, or $7.25; and
  • call-in pay at $23.50 ($30.75 less $7.25);

for total gross pay of $30.75, the same as would be owing, if no waiting or work had occurred.

What if any of the above is insurable for EI purposes?

Both the call-in pay and the paid waiting time are insurable earnings. For insurable hours, we have to distinguish between NB and all other jurisdictions. In NB, where call-in pay is “work”, there are 3 insurable hours for that day. In all other jurisdictions, where the call-in pay threshold is not “work”, there are no insurable hours unless employees either actually perform services or are deemed to work during any time spent waiting. For example, if Robert had actually worked an hour before being sent home, there would be 1 insurable hour.

Alan McEwen is a payroll consultant and freelance writer with 20 years’ experience in all aspects of the industry. He can be reached, (905) 401-4052 or for more information. This article was in initially posted to the Canadian HR Reporter and Canadian Payroll Reporter web sites on November 13, 2012.

About Alan R. McEwen

HRIS/Payroll consultant and freelance writer
This entry was posted in Employment Standards and tagged , , , , , . Bookmark the permalink.

7 Responses to How many hours of work for call-in or reporting pay?

  1. Heather Lamar says:

    Does the 3 hours call in pay apply to phone calls as well? When a phone call is received from work to assist in figuring out an issue is the company required to pay the employee?

  2. wayne weir says:

    3 hr. call-in: when I get a call-in and the job takes me 4 hrs to complete do I get paid for 7 hrs,(3 plus 4 hrs.that took to complete the job) Or do I get paid 4 hrs.?

  3. Nate says:

    How does this apply if a part time employee is only scheduled to work two hours? Are they required to be paid for three hours for reporting to work?

    • Nate, it all depends on where you are, but the general rule is that the minimum pay for reporting to work only applies where you are scheduled to work more than the applicable minimum. For example, in Ontario, 3 hours at minimum wage are only required for employees scheduled to work more than 3 hours per day.

  4. Tina says:

    In this example you specify an employee who is scheduled an 8 hour shift. But what if the employee completes their shift, and then is asked to come back in later in the day for an unspecified period. Would a three hour minimum still apply, or would it just be the additional hours worked?

    • If the worked hours aren’t back to back, meaning the employee leaves the premises after the 1st set of work hours and then returns for another set of work hours, the 3 hour minimum applies to the 2nd work time.

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